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#Ice box custom bubble letter chain free#

NOTE: Lost/ stolen packages are not eligible for a refund only for a replacement if the result from the MISSING CLAIM was presented. Gold Presidents is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number. If we do not hear back from you within 7 business days of the failed delivery, we will proceed with cancellation and the associated fee. This is applicable for noncustom items only!). If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $15 shipping and handling fee, or canceling the order (subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. We rely on our customers to provide an accurate delivery address and to ensure a reliable and safe delivery location for the package. These orders may take 4 - 6 weeks to process due to each piece being individually made and inspected for quality assurance. *Please note that all solid gold, diamond, or custom orders are made to order. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS* USPS shipments come with the package's customs number indicating when the package leaves the United States. only and Insurance must be purchased separately). Tracking provided until package leaves U.S. USPS International Priority (Allow 1 - 2 days to ship and 6 - 12 days to arrive. ** Estimated Date of Delivery - Login Hereto check when to expect your delivery.įor international orders you can select either of the following options: Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.

All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.Ĭustom Items: Custom designed items will take 4 - 6 weeks to create and produce. After production, items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number.

NON-Custom Items: Most items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. Kindly email us ASAP with your order number and concern at note that order cancellations and changes outside the allowable time frame will no longer be accepted and processed. Yes, we accept cancellation and changes in details STRICTLY within 48 hours upon the order being placed (**if the order is not yet fulfilled). * Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuseĬAN I STILL CANCEL/CHANGE THE DETAILS ON MY ORDER? If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

#Ice box custom bubble letter chain free#

For custom items, we will recreate the same item FREE of charge - ONE time only.

For non-custom items, we issue a replacement for a maximum of 3 times ONLY.

If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item: As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases. Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. We'll provide a free domestic prepaid label for your convenience. To initiate a return or exchange, kindly email us at with your order number and concern. Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Please note that custom and solid gold items are not eligible for return since each piece is handmade to order. If for any reason you are not satisfied with your purchase, we accept returns and exchanges within 30 days from the date the item(s) were delivered, ONLY if it's damaged or defective upon receiving.Īfter the 30-day period, we won't be able to offer a refund, but we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee. At Gold Pres, we stand behind the quality of our jewelry and want our customers to be fully satisfied with their purchases.